FAQs

Orders & Quotes

How do I place an order?

You can order directly through our online store or contact us at sales@e4industrial.com or 281.664.8000 for quotes on engineered pump systems, large orders, or application-specific selections.

Do you offer volume pricing?

Yes. Contact sales@e4industrial.com with your requirements and quantities for project-based pricing.

Can you help me select the right product for my application?

Absolutely. We are an engineering-led distributor —system selection is a core service. Email your application details (flow rate, head, fluid, temperature, pressure) to sales@e4industrial.com and our team will provide a recommendation.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and PayPal for online orders. For commercial accounts, we offer Net 30 terms upon credit approval.

Can I get a formal quote?

Yes. Contact sales@e4industrial.com with your requirements. Quotes are typically returned within 24 hours.

Products & Specifications

Are your products new or refurbished?

All products sold through E4 Industrial are factory-new unless explicitly listed as refurbished or surplus.

Do you provide Material Test Reports (MTRs)?

Yes. MTRs are available upon request for all applicable products. Please request MTRs at the time of order.

Do your products come with a warranty?

All products carry the original manufacturer’s warranty. Warranty terms vary by manufacturer and product line. Contact us for specific warranty details.

Account & Support

How do I set up a commercial account?

Contact sales@e4industrial.com with your company name, tax ID, and resale certificate. We will set up your account and submit a credit application for Net 30 terms.

Who do I contact for order issues?

Email support@e4industrial.com or call 281.664.8000 during business hours (Monday–Friday, 7:00 AM – 5:00 PM CST).

Where are you located?

E4 Industrial is based in Houston, Texas. We ship nationwide and offer local delivery through our own fleet in the greater Houston area.